The warranty begins on the equipment's date of purchase (as indicated on the invoice) and can only be used upon presentation of proof of purchase.
Therefore, you must keep the original invoice, along with the warranty document, if applicable.
All products come with a 3-year warranty (new regulation in effect for 3 years of warranty as of 01/01/2022), except for restrictions imposed by manufacturers, as they are considered replacement and wear parts.
·LCDs, laptop chargers, and keyboards have a 1-year warranty.
·Tablet and mobile phone parts also have a 1-year warranty.
·All types of batteries have a 6-month warranty.
·Apple parts have a 6-month warranty.
FMTEK considers the right to warranty for any product very important. However, in order to identify the product(s) and its respective malfunction(s), we ask that you contact our after-sales service through the email email@example.com, sending a concise and complete description of the issue.
The legal deadline for warranty resolution is 30 days. If it exceeds this deadline or if there is no replacement product, a credit note will be issued which can be used throughout the store.
If you don't have the purchase invoice and original product box, manuals, and respective accessories;
Products must be complete and as received, in their original packaging, with respective protective plastics.
Damage resulting from adverse external influences. For example: voltage spikes, floods, thunderstorms, etc.;
Consequences of accidents: falls, water or fire.
Damage caused by improper handling or incorrect alterations made by the customer or third parties;
Incorrect connections of components or peripherals;
All software is excluded from any warranty.
All products sold by FMTEK are properly labeled with a warranty seal. Products automatically lose their warranty if the seal is removed or damaged.
Any hardware or peripheral acquired separately and assembled or installed after the purchase of the FMTEK computer is not covered by this warranty.
Technical interventions performed by personnel not authorized by the brand.
For all orders, product returns are accepted within 14 days after the reception date of the order for a refund, as described in the legislation that regulates this sector.
According to Decree-Law No. 24/2014 of February 14th, the customer has the right to withdraw from the distance contract within a maximum period of 14 days after its receipt for a refund.
The returned products must be accompanied by the invoice, manuals, accessories, and original packaging intact, protective plastics, as they were sold and sent/delivered to the customer. Otherwise, fmtek reserves the right not to accept the return.
Exchanges, when authorized, will only be accepted within 14 days, provided that the products present their intact packaging. No exchange or return of software is carried out. If applicable, the Ecovalor + EcoREEE values are included, as provided for in Decree-Law No. 24/2014, of February 14th / No. 70/2007, of March 26th / No. 67/2003, of April 8th.
Volumes/Boxes must be sent by a registered delivery method as proof of return, which may be necessary to identify or locate it. Envelopes or volumes without a registration number are not accepted.
The return of the merchandise is the sole responsibility of the Customer, as well as the inherent charges of its transport, both shipping and return.
Except for express agreement by FMTEK INFORMATICA, the consumer cannot freely terminate contracts for:
Returns of values to a RESALE customer are not made. Credit will be issued, and a coupon with credit to be deducted on new orders will be sent.
Returns of products (including mobile phones, GPS, video or photographic cameras) whose warranty/security seal is torn, cut, or violated, or products whose consumables are used and the respective packaging is opened, or other conditions that make their resale impossible (e.g., printers) will not be accepted.
Returns of software (on any computer media), whether purchased separately or belonging to a set of a particular product (e.g., GPS maps on an SD card) whose warranty seal is damaged or violated will not be accepted.
We alert you to the fact that products (BY ORDER) are products that are not in stock. After the confirmed request, an order is placed with the supplier.
Returns of products whose availability is (BY ORDER) will not be accepted, that is, a product that is specifically ordered for the customer from the manufacturer/supplier, accepting and assuming that commitment/responsibility from the outset, where the law mentioned below applies.
DL n.º 24/2014, de 14/02, Art. 17 - Requests for returns will not be accepted in the supply of goods made according to the consumer's specifications or manifestly personalized;
Supply of goods that, by their nature, cannot be returned or are likely to deteriorate or become quickly out of date;
In the case of (BY ORDER) products, fmTEK may request an advance transfer if it deems it necessary.
Returns of computers ordered from fmtek or the fmtek brand will not be accepted, as they are made to measure for the customer.
Returns of LCDs that have up to 4 stuck or burnt pixels will not be accepted, as this is not considered a defect by the supplier/manufacturer under ISO 13406-2 ISO 92413.
Returns of memory cards (SD, miniSD, memoryCards, or other formats) whose blister packaging is torn or violated will not be accepted, as this product becomes unusable and cannot be sold again.
If the product being returned has any free gifts, they must also be returned in perfect condition and in their original packaging. If this is not the case, fmTEK will deduct the value of the product from the amount to be refunded to the customer.
In the event of detecting any external damage to the package, the customer must mention "package with damages" on the sheet/PDA where they sign before accepting the package, and if the product is damaged, they must immediately communicate this fact to fmtek via email at firstname.lastname@example.org within 24 hours; otherwise, the resolution request will be refused.
In the event of detecting any externally visible damage to the merchandise, the customer must refuse to accept the package(s) in question and immediately communicate this fact to fmtek via email at email@example.com within 24 hours. Returns or complaints about damaged products will not be accepted if the package is accepted.
In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity: name(s) and contact(s). More information on the Consumer Portal www.consumidor.pt.
Contacts Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Tribunal Arbitral.